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Nearest franchise dealer is the best

The National Automobile Dealers’ Association (NADA)  says it is throwing its weight behind clients’ decision where to take their vehicles to keep them in good condition.

The association’s remark takes after a looming announcement of the second draft to the Code of Conduct for Competition in the South African Automotive Industry.

This includes vehicle repair, service, and parts supply.

“Where the vehicle is within warranty or potentially maintenance plan, the closest franchise dealer remains the best place to take care of the client’s vehicle,” said NADA National Chairperson Mark Dommisse.

Dommisse said dealers comprehend the innovation and design of the vehicle and are best-prepared to diagnose any faults.

“Today’s automobile is a technical piece of engineering with innovative technology and design. The franchised dealer utilises correct tools, specialised diagnostic equipment and extensive, vehicle-specific training on a customer’s vehicle when it is in their service area, resulting in peace of mind it is being well taken care of,” said Dommisse.

The association recognises the need to strive for greater transparency and value-add in the way service and maintenance plans, but much of this onus rests with the Franchisor who controls the price structure of a vehicle.

Dommisse stresses that these plans remain a significant serenity advantage to new and pre-possessed clients as a certification that the present cost will apply to all future service.

“We have bolstered this training for quite a while, paying special mind to the interests of consumers inside stringent franchised dealer understandings,” said Dommisse.

Be that as it may, said Dommisse we ask buyers outside of warranty to pick their repairers carefully, in view of the chosen facility’s credibility and the client’s capacity to have plan of action on any repairs or parts provided.

“This training not just secures the value of the customer’s vehicle yet guarantees the safety of those driving them,” added Dommisse.



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