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Local residents alleges that three post offices lack the capacity to provide good customer service

Angry and frustrated residents of Ga-Seleka, Limpopo, have appealed to President Cyril Ramaphosa to ensure proper oversight of their local post offices, which they allege provide poor services to the community.
It is alleged that this phenomenon also negatively impacts senior citizens who receive their pension grants through these government agencies.
“They arrive early in the morning, sometimes wait the entire day for their money, or return home empty handed,” said a source.
The community says they are also subjected to frequent trips to post offices to withdraw money from their Postbank accounts, only to be told the post offices do not have cash.
Postbank is a deposit-taking state-owned banking institution.
Its mission is to be the government’s trusted partner in financial inclusion, providing inclusive, accessible, simple, and secure channels, becoming the bank of choice for state, business, and individual customers in hard-to-reach areas.
In an interview with Lephalale Express, Ephraim Setjie, a pensioner whose burial society uses PostNet, described the experience of banking cash at the post offices in Ga-Seleka, Tomburke, and Lephalale town as unreliable.
In a similar incident, said Setjie, they went to the Tomburke Post Office last Friday to withdraw money to purchase some burial group materials, but were told there was no money and to try again another day.
It’s been six days since we tried to withdraw money from the post office without success. We were informed that delivery vehicles from the Polokwane depot had broken down. This is an absurd justification, since this problem has been going on for a long time in our community. Pensioners receiving social grants are the hardest hit, said a furious Setjie.
Setjie recalls how they travelled 200 kilometres to Polokwane to withdraw money for a burial last year, since their local post offices did’nt have cash.
“Our burial society had to spend R700 on travel expenses, including food for two signatories, to withdraw money in Polokwane, instead of simply getting service from the local post offices.”
SA Post Office spokesperson Johan Kruger, admitted that PostBank does not keep more cash than expected withdrawals, but apologised for inconveniencing and causing anxiety to customers.
In the past, Kruger said, post office branches used cash demands to determine how much cash they must order on a particular day, adding that they may not have enough cash when an unexpected large withdrawal occurs.
He, however, said the post office was in discussions with a cash-in-trans transit company, which had indicated it would not provide services to the Laphalale area on short notice, to change its decision.
“Our apologies are therefore extended to our customers, most of whom,the post office understands rely on it for their savings,” said Kruger.
“We advise pensioners to go later in the day when their pensions are paid out, since the cash in transit vehicles travels very far to remote areas like Lephalale. If pensioners go later in the day, they should receive their grants,”he said.
Kruger advised pensioners to use their Sassa cards to withdraw their grants or buy groceries at any supermarket, adding that there is no bank charge for such transactions.

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