Woolworth’s safety plan to minimise any COVID-19 disruption

One of the lead­ing South African retail chain on Mon­day allayed cus­tomers fears that while fac­ing uncer­tain­ty and impact brought by Coro­n­avirus (COVID-19) the store has tak­en mea­sures to make sure cus­tomers are safe.

In a state­ment on Mon­day, Wool­worths South Africa Chief Exec­u­tive Offi­cer, Zyda Rylands said the com­pa­ny works with health and safe­ty part­ners and med­ical experts to mon­i­tor the sit­u­a­tion in the coun­try.

Rylands said the store is also tak­ing guid­ance from the Nation­al Insti­tute for Com­mu­ni­ca­ble Dis­eases (NICD) the World Health Organ­i­sa­tion and the Depart­ment of Health to inform our approach.

“As our val­ued cus­tomers, we want­ed to let you know we have tak­en mea­sures to ensure your con­tin­ued safe­ty in our stores. We have empow­ered our peo­ple with rel­e­vant infor­ma­tion and guid­ed on per­son­al hygiene and pre­ven­ta­tive mea­sures in our stores,” said Rylands.

Rylands said Wool­worths has increased the num­ber of hand sani­tis­ers that you will find in stores and these will be avail­able for use at the entrance to each store, check­out queues and till points.

“Extra trol­ley wipes are being pro­vid­ed for your use, and our peo­ple are also exer­cis­ing more hygiene mea­sures. We thor­ough­ly clean every day,” said Rylands.”

If cir­cum­stances require, said Rylands we will close a store to pro­tect our cus­tomers. How­ev­er, we believe our safe­ty plans are suf­fi­cient to min­imise any dis­rup­tion

“If cus­tomers expe­ri­ence dis­rup­tion to trade in their favourite stores, our online shop­ping will always be available.Our stores are open for busi­ness and con­tin­ue to be a safe place for you to shop,” added Rylands.

If cus­tomers require more infor­ma­tion, please con­tact Cus­tomer Care on 0860 022 002.

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